AVIVA PSYCHOLOGY SERVICES

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We are glad you are here

Welcome

We recognize the courage it takes to seek professional support, and we are glad you are here.

If you have questions and would like to know more about working with us, please check out our frequently asked questions below or reach out to us at info@avivapsych.com.

To get started, please fill out the form below and a member of our team will be in touch with next steps.

Getting started

How do I get started?

To get started with a member of our team, complete our encrypted Request an appointment form below.

If you would like to use insurance, please include your insurance information, including your member ID number, which will allow us to check your benefits.

All information submitted to Aviva Psychology Services through this form is kept confidential and is securely transmitted.

After we receive your Request an appointment form, our Clinical Coordinator will reach out to you to set up a free 10-15 minute phone consultation. These consultations are designed to get a better sense of what you are wanting and needing, to assess how we can help, and to answer any questions you might have about getting started.

Together, you and the Clinical Coordinator will decide how to move forward and, if fitting, arrange a time to meet in person with a psychologist on our team.

What happens during my first sessions?

The first 3-5 appointments are an assessment period during which your clinician will ask you questions to help get a sense of your present concerns and relevant history. You and your clinician will also talk about treatment goals during this time. Towards the end of this evaluation period, you and your clinician will discuss your clinician’s initial impressions and establish a treatment plan together. It is important to consider this information along with your own assessment of fit and comfort with your clinician.

If you and your clinician decide to work together and move forward with a treatment plan, you will typically schedule one session per week. Sessions are typically 45-60 minutes and include time for paying fees and setting up future appointments. Sessions are usually scheduled as standing appointments, which means that you and your clinician will generally commit to meet on the same day and at the same time each week.

How do I contact my clinician?

Generally, all therapy-related contact between you and your clinician should occur during your sessions.

Other than by prior arrangement, clinicians are not immediately available by telephone, text, secure message, or email.

Messages can be left for your clinician on their confidential voicemail. Clinicians on our team have different schedules and are available on different days. You and your clinician will discuss the best communication strategies for your work together.

Because your clinician is not immediately available, if an emergency should arise, please call 911 and/or proceed to the nearest hospital emergency room.

Insurance

Which insurance plans does AVIVA accept?

We accept the following major insurance plans:

  • Aetna POS & PPO
  • Blue Cross Blue Shield, HMO & PPO
  • Cigna EPO & PPO
  • Health Plans PPO
  • Tufts PPO

If you don’t see your insurance listed, please inquire about your specific plan, and we will give you more information about how to determine potential reimbursement for our services. Please note that HMO plans do not provide out of network benefits and therefore will generally not provide coverage towards our services.

How does my insurance work?

When using insurance, it is important to note that we cannot guarantee your rate since the insurance company dictates it. If you have questions about whether your insurance will cover therapy, there are two options:

OPTION 1
We can contact your insurance provider on your behalf to verify your benefits. If you would like Aviva to do this, please fill out the Request an appointment form.

OPTION 2
Contact your insurance provider directly and inquire about your coverage. Below are suggested questions to ask:

  1. Are providers at Aviva Psychology Services in or out of network with my plan?
  2. Will you reimburse the provider if I go out-of-network for my psychotherapy care?
  3. What is my deductible (specify in or out of network) for outpatient mental health services?
  4. How much of my deductible has been met year-to-date?
  5. When does the deductible reset?
  6. How much will my plan cover once the deductible has been met? What is my responsibility?

Billing + fees

How much is a session?

Our fees are comparable to the market rate for psychotherapy in the Boston area. If you have further questions about our rates or insurance, please fill out the Request an appointment form.

How can I access my billing documents if I am a client?

When you become a client at Aviva, you will utilize our patient portal through Simple Practice to complete all initial client paperwork. Through the portal, you can access all billing documents (invoices, statements, and superbills) and upcoming appointment times.

Click to here to access the Simple Practice portal.

Request an appointment form
The quickest way to get started is to complete the form below. We look forward to talking soon.